IT Administrator / IT Application Support Specialist
IT Administrator / IT Application Support Specialist
Position Summary
Join our IT team to install, configure, and maintain business-critical computer systems—including clean-room and laboratory environments. You will deliver Level 1 user support, keep applications running smoothly, and ensure all changes follow established validation and testing procedures. A proactive, improvement‑minded approach is essential.
Key Responsibilities
End‑User Support (Level 1)
- Provide first‑line assistance to employees (onsite & remote).
- Troubleshoot and configure Windows workstations, basic network connections, and common applications.
- Coordinate hardware procurement, replacements, and secure disposal.
- Maintain an accurate IT asset inventory.
System Administration & Maintenance
- Administer on‑prem and cloud systems, including Veeva Quality Suite.
- Monitor system health, act on alerts, and resolve incidents with vendors as needed.
- Manage laboratory PCs and production clean‑room devices; offer occasional weekend support during manufacturing runs.
- Follow defined procedures to keep systems patched, backed up, and secure.
Validation, Documentation & Compliance
- Create, review, and approve technical, validation, and SOP documents.
- Execute and document test scripts during system validation and upgrades.
- Contribute to incident/problem management workflows and maintain the knowledge base.
Continuous Improvement
- Actively look for opportunities to streamline configuration, monitoring, and support processes.
- Recommend performance and security enhancements.
Skills & Qualifications
- Secondary education plus entry‑level experience in system administration.
- Working knowledge of IIS, MS SQL Server 2012+, and Git.
- Knowledge of web‑application architecture and underlying technologies.
- Familiarity with ITIL practices (nice to have).
- Awareness of basic information‑security requirements.
- Analytical mindset, “common‑sense” troubleshooting, and a proactive attitude.
- Czech (native speaker level)
- Clear communicator in English (minimum B1).
Location
- Jankovcova 1518/2, 170 00 Prague 7
IT Administrator / IT Application Support Specialist
Position Summary
Join our IT team to install, configure, and maintain business-critical computer systems—including clean-room and laboratory environments. You will deliver Level 1 user support, keep applications running smoothly, and ensure all changes follow established validation and testing procedures. A proactive, improvement‑minded approach is essential.
Key Responsibilities
End‑User Support (Level 1)
- Provide first‑line assistance to employees (onsite & remote).
- Troubleshoot and configure Windows workstations, basic network connections, and common applications.
- Coordinate hardware procurement, replacements, and secure disposal.
- Maintain an accurate IT asset inventory.
System Administration & Maintenance
- Administer on‑prem and cloud systems, including Veeva Quality Suite.
- Monitor system health, act on alerts, and resolve incidents with vendors as needed.
- Manage laboratory PCs and production clean‑room devices; offer occasional weekend support during manufacturing runs.
- Follow defined procedures to keep systems patched, backed up, and secure.
Validation, Documentation & Compliance
- Create, review, and approve technical, validation, and SOP documents.
- Execute and document test scripts during system validation and upgrades.
- Contribute to incident/problem management workflows and maintain the knowledge base.
Continuous Improvement
- Actively look for opportunities to streamline configuration, monitoring, and support processes.
- Recommend performance and security enhancements.
Skills & Qualifications
- Secondary education plus entry‑level experience in system administration.
- Working knowledge of IIS, MS SQL Server 2012+, and Git.
- Knowledge of web‑application architecture and underlying technologies.
- Familiarity with ITIL practices (nice to have).
- Awareness of basic information‑security requirements.
- Analytical mindset, “common‑sense” troubleshooting, and a proactive attitude.
- Czech (native speaker level)
- Clear communicator in English (minimum B1).
Location
- Jankovcova 1518/2, 170 00 Prague 7
